Accessibility Statement
Welcome to the PlayCafe.
It is our hope that everyone feels welcome, safe, and included when visiting the PlayCafe. This guide outlines the accessibility features we offer and how we support guests with different needs.
General Information
Opening Hours: [Insert opening hours]
Session Length: 2 hours per booking
Location: 62 Cornwall, Bury St Edmunds, Suffolk, IP33 1BE
Contact Us: info@playcafegroup.com | instagram handle
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If you have any questions before your visit or would like to discuss specific needs, please reach out—we’re here to help!
Parking and Arrival
Bury St Edmunds offers various accessible parking options, including designated spaces for Blue Badge holders and car parks with lift access.
Please check out West Suffolk Council for more detailed information.
Our closest car park is Cornhill Car Park which is accessible.
Our entrance is step-free and wheelchair accessible. Our venue can accommodate wheelchairs.
Please let us know if you require wheelchair access in our comments section when booking.
Entrances and Layout
Main Entrance: Step-free with an entrance suitable for wheelchairs and prams.
Our café is located on one level for easy access throughout.
We use non-slip flooring throughout the play area and café space.
Mobility and Seating
All walkways are wide enough for wheelchair or pram access.
We offer a mix of seating, including chairs with and without arms.
Highchairs are available.
A quiet seating area is available on request for guests needing a calm space.
Toilets and Baby Facilities
Accessible Toilet: Yes – includes grab rails and emergency pull cord.
Baby Changing: Available in our toilet (please note we only have one toilet available).
Nappy disposal bins are provided.
Neurodivergent & Sensory-Friendly Considerations
We aim to create a calm, friendly atmosphere with:
Moderate noise levels
Soft lighting in seating areas
Low-stimulation corner/play area available
We offer SEND sessions during the week.
Assistance Dogs
Registered assistance dogs are warmly welcome.
Please bring appropriate identification for your dog.
Allergy & Dietary Needs
Our café offers snacks and drinks including allergen-friendly options.
Please inform a member of staff if you or your child has any allergies or dietary needs.
A full allergen chart is available at the counter.
Support from Our Staff
Our team is trained to provide respectful, inclusive support. We’re happy to:
Assist with navigating the space
Offer verbal or written information
Adapt seating or play arrangements to suit your needs
Contact Us for Help or Questions
If you have any additional accessibility needs or would like to discuss how we can make your visit more comfortable, please get in touch:
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Email: info@playcafegroup.com
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We look forward to welcoming yo and your family to PlayCafe.