Last updated: 11/8/26 Business: PlayCafe Group Limited ("PlayCafe", "we", "us")

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1. Overview

The PlayCafe Unlimited Membership is for families who visit regularly and want better value and flexibility. Membership includes monthly play sessions, discounted add-ons, and selected benefits. It is subject to this policy, our Play Session Terms, and our Refund Policy.

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2. Price & Billing

• £28 per month, billed monthly in advance

• Automatically renews unless cancelled with one month's notice

• We will send a reminder before each renewal in line with UK subscription contract requirements  7 days before renewal.

• Failed payments may result in temporary suspension of benefits. If payment is not resolved within 7 days, the membership will be cancelled and standard drop-in rates will apply until a new membership is taken out

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3. What's Included

• Play sessions each for 1 adult + 1 child, up to unlimited sessions (one session per day) subject to booking and availability

• Discounted add-ons:

  • Additional child: £5.20

  • Extra adult: £2.00

  • Under 6 months: free with a paying sibling

  • 6–11 months (not covered by the free rate above): £2.95

• Price protection: your monthly rate is fixed for the first 3 months of membership and will not increase during that period, even if standard membership pricing changes 

• 10% off our menu and birthday bookings (see Section 8)

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4. Not Included

• Guaranteed entry without booking

• Priority booking

• Free food or adult drinks

• Refunds or rollover for unused sessions

• Exclusive venue hire

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5. Who Can Use It

Membership is for the named adult and their child only. It is non-transferable and cannot be shared between households. ID or membership name may be requested at check-in.

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6. Booking & Use

• All sessions must be booked online

• Valid for all of our standard play sessions, subject to availability

• No cash value, resale, or exchange

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7. Missed Sessions

If you book a session and do not attend without giving notice, this may be treated as a missed booking under our no-show policy (3 no-shows in a rolling month). Please cancel or amend a booking online as early as possible so the slot can be offered to another family.

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8. Birthday Discount

Members receive 10% off birthday booking fees while membership is active. Discounts cannot be combined with other offers unless stated. If membership is cancelled before the event, the discount may no longer apply.

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9. Cancellation & Pausing

• One month's notice required to cancel

• Benefits continue until the end of the billing period already paid for

• Cancellation can be requested online or by contacting us directly at info@playcafegroup.com

• Pauses may be granted in exceptional circumstances, such as medical circumstances, extended travel. To request a pause, contact us at info@playcafegroup.com with supporting details; we will confirm the outcome in writing within 5 working days

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10. Refunds

Payments are non-refundable except where required by law or if PlayCafe cancels sessions without a reasonable alternative.

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11. Behaviour & Safety

All visits must follow PlayCafe rules, including supervision, respectful behaviour, food at tables only, and no outside food/drink (except baby milk and water). Membership may be suspended for unsafe or abusive behaviour.

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12. Allergies

PlayCafe is not a complete allergen-free environment. Cross-contamination cannot be guaranteed.

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13. Misuse

Membership may be cancelled without refund for misuse, including sharing, repeated no-shows, abuse, or resale attempts. Where practical, we will give a written warning and a chance to respond before cancelling on this basis; this does not apply to serious misconduct such as abuse, which may result in immediate cancellation.

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14. Data Protection

Your personal data is handled in line with our Privacy Policy.

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15. Governing Law

This policy is governed by the laws of England and Wales.

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