Privacy Policy
Effective Date: 30th June 2025
At the PlayCafe we are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your data when you book a session or interact with us on any level.
1. Information We Collect
When you make a booking for one of our play sessions (lasting 2 hours), we collect the following information:
Personal Information:
•Full name (adult making the booking)
•Email address
•Phone number
•Billing address
•Child’s name, age, and date of birth
Payment Information:
•Payment details are collected via our secure payment provider (we do not store card information on our servers)
•Billing address is collected to verify the transaction
Payment Information:
•You may choose to opt in or out of receiving marketing emails, offers, and updates
2. How We Use Your Information
We use the information you provide to:
•Process and manage your bookings
•Communicate with you about your sessions
•Ensure your child’s experience is safe and age-appropriate
•Send transactional emails (e.g., booking confirmations, receipts)
•With your consent, send marketing emails about offers, events, and updates
3. Marketing Communications
You will be given the option to opt in or opt out of our marketing communications when making a booking. You can change your preferences at any time by:
•Clicking the “unsubscribe” link in our emails
•Contacting us directly at info@playcafegroup.com
4. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with:
•Payment service providers (for secure transaction processing)
•IT and hosting providers (for booking management and email systems)
•Legal authorities, only if required by law
All third parties are required to process your data in accordance with this Privacy Policy and relevant data protection laws.
5. Data Storage and Security
We take the security of your data seriously. Your personal information is stored securely and only accessible to authorised staff.
•Payment data is encrypted and processed by our secure third-party provider
•We retain booking and payment records as required by law (e.g., for accounting purposes)
6. Your Rights
Under data protection laws (e.g., UK GDPR), you have the right to:
•Access the personal data we hold about you
•Request correction or deletion of your data
•Withdraw your consent for marketing
•Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at info@playcafegroup.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and notify you where appropriate.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
PlayCafe Group Limited
Email: info@playcafegroup.com
Address: 62 Cornwall, Bury St.Edmunds, Suffolk, IP