top of page

Privacy Policy

Effective Date: 26th December 2025

PlayCafe Group Limited (“PlayCafe”, “we”, “us”, “our”) is committed to protecting your personal information. We act as the data controller for the purposes of UK data protection law.

This Privacy Policy explains how we collect, use, store, and share your data when you book a session, visit our website, or interact with us.

1. Information We Collect

When you make a booking for one of our play sessions, we may collect the following information:

Personal Information

  • Full name of the adult making the booking

  • Email address

  • Phone number

  • Billing address

Any children’s information would be provided by a parent or legal guardian. We do not knowingly collect personal data directly from children.

Payment Information

  • Payments are processed securely by a third-party payment provider

  • We do not store card details on our servers

  • Billing details are used solely for transaction verification

Marketing Preferences

  • You may choose to opt in or out of receiving marketing emails, offers, and updates

2. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you about sessions and services

  • Ensure sessions are appropriate and safe for your child’s age

  • Send transactional emails (e.g. confirmations and receipts)

  • Send marketing communications where you have given consent

We process personal data under the following lawful bases:

  • Contract - to fulfil bookings you make with us

  • Legal obligation - for accounting and record-keeping

  • Consent - for marketing communications

3. Marketing Communications

You can opt in or out of marketing communications at any time by:

4. Sharing Your Information

We do not sell or rent personal data.

We may share data with:

  • Payment service providers

  • IT, booking, and email system providers

  • Legal authorities where required by law

All third parties are required to handle your data in accordance with UK data protection legislation.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data.

  • Booking and payment records are retained for up to 6 years for legal and accounting purposes

  • Marketing data is retained until you withdraw consent

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw marketing consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact: info@playcafegroup.com

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the effective date above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

PlayCafe Group Limited
Email: info@playcafegroup.com
Address: 62 Cornhill, Bury St Edmunds, Suffolk, IP33 1BE

bottom of page