Refund Policy

Cancellations, Refunds & Transfers

Customer Cancellations:

Cancellations made more than 24 hours before your session will be eligible for a full refund or reschedule.

Cancellations within 24 hours are non-refundable.

No-shows are non-refundable and cannot be rescheduled.

PlayCafe Cancellations:

If we need to cancel your session (e.g., due to staff illness or emergency), you will be offered:

A full refund, or

A free reschedule to a future session

How to Cancel:

Please include your booking reference and preferred action (refund or reschedule)